Harvest Right Product Warranty & Return Policy

Money Back Guarantee. Customers may cancel their orders, prior to shipment, for a refund less a 3% fee to cover the credit card charges incurred by Harvest Right.

Once the freeze dryer(s) ships, if it is within 30 days of the ship date, customers may return their freeze dryers for a refund less shipping costs and a restocking fee of 15%.

3-Year Limited Warranty

All sales of Harvest Right Freeze Dryers after February 1, 2019, are covered by this warranty.

Full One-Year Warranty only includes the U.S. continental 48 states

Warranty Period: For one year from the original ship date.

Included: Premier oil vacuum pump and oil-free vacuum pumps.

Harvest Right will be responsible for: Repair or, at our option, replace any part of this freeze dryer and/or vacuum pump which proves to be defective in workmanship or material.

Consumer will be responsible for: Costs of service calls. Consumers may also be responsible for replacement parts caused by consumer misuse and neglect of the product. See Normal Responsibilities of the Consumer below.

Limited 3-Year Warranty

Warranty Period: For the second and third year from the original ship date.

Harvest Right will be responsible for: Repair or, at our option, replace any part of the sealed refrigeration system (compressor, condenser, evaporator, tubing) which fails because of defective workmanship or material.

Consumer will be responsible for: Diagnostic charges for determining defects, and any costs for transportation and delivery of the appliance required because of service.

Limited Warranty (Alaska, Hawaii, Canada, and Puerto Rico)

Time periods listed above.

Included: Premier oil vacuum pump and oil-free vacuum pumps.

All provisions of this limited warranty are the same as listed above, except that service will be provided by the customer or a qualified local service provider approved by Harvest Right. The consumer will be responsible for the cost of transportation of the product to the repair shop or the travel cost of the technician to the consumer's location. In the event a consumer is required to ship the product directly to Harvest Right for repair, the consumer is eligible for a shipping credit in an amount determined by Harvest Right at the time of shipping.

Limited International Warranty (Includes all countries not described above)

Warranty Period: For one year from the original ship date.

Included: Premier oil vacuum pump and oil-free vacuum pumps.

Harvest Right will provide: Support through telephone and e-mail only. At our option, all parts deemed necessary will be provided by Harvest Right.

Consumer will be responsible for: Costs of local service and parts due to consumer misuse or neglect of the product. Costs for transportation and delivery of all parts, for any reason, from Harvest Right to the Consumer.

Normal Responsibilities of the Consumer

This warranty applies only to freeze dryers used in clean environments and when operated in accordance with Harvest Right instructions. The consumer is responsible for the following items:

• Proper use of the appliance in accordance with the instructions provided with the product.


• Proper installation in accordance with the instructions provided and all local electrical codes.


• Proper connection to a grounded power supply, replacement of blown fuses, and repair of loose connections or defects in house wiring.


• The appliance must be operated in a clean, open area with plenty of airflow, not above 95'°F (35'°C) or below 35'°F (2'°C).


• Damages to the appliance during or after installation. Do not lift the unit by holding onto the door.


• Properly maintaining and operating the freeze dryer and vacuum pump.


• Ensuring freeze-dried food or materials are completely dry before packaging.


• Ensuring proper, durable containers are used. Containers must prevent water or air from penetrating once sealed.


• Ensuring sufficient/proper, fresh oxygen absorbers are included in the sealed container. They must not be expired or exposed to the air prematurely.

Harvest Right accepts no responsibility for the quality of freeze-dried food or materials or the packaging of the food or other freeze-dried material.

Exclusions

• Any modifications or add-on aftermarket accessories will void the warranty entirely.


• Consequential or incidental damages such as property damage and incidental expenses resulting from any breach of this written or any implied warranty.


• Service calls not involving malfunctions or defects in workmanship or materials.


• Damages caused by unauthorized service providers.


• Parts not obtained from Harvest Right personnel or authorized suppliers.


• External causes such as abuse, misuse, inadequate power supply, or acts of God.


• Products with original serial numbers that have been removed or altered and cannot be readily determined.


• Use of extension cords instead of direct line connections to the power supply.


• Claims for personal injuries, incidental or consequential damages, or economic loss (profit or revenue), however caused.


• If you are not the original owner of the freeze dryer, the warranty no longer applies.

Service

Since it is the consumer's responsibility to establish the warranty period by verifying the original purchase date, keep your delivery slip, purchase receipt, or another appropriate payment record. This written warranty gives you specific legal rights, and you may have other rights that vary from state to state. Service under this warranty must be obtained by contacting Harvest Right directly:

Harvest Right

95 North Foxboro Drive, Ste. 100

North Salt Lake, UT 84054

USA

801-386-8960