Shipping policy

This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
 
Delivery Terms:
We use USPS/UPS, DHL, and OSM to deliver the product.
 
TRANSIT, HANDLING & ORDER CUT-OFF TIME:
 
Transit time is (5-8) Business Days (Monday to Friday)
Handling time is (1-3) Business Days (Monday to Friday)
Order cut-off time will be 5: 00 PM (GMT-05:00) Eastern Standard Time (New York).
 
SHIPPING COST
 
Free shipping for MOST* orders within the continental USA  
*some products will require a quote or will incur shipping fees based on product category (large items, batteries, domes, etc)

Cancellations
 
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been processed. If an order has already been processed, please refer to our refund policy.
 
Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
  

Phone: +1 513-743-2829
Email: support@greenvistaliving.com
Address: 2375 Montana Ave, Cincinnati Ohio 45211, United States.