Phoenix Dome Shipping & Refund Policy

Refund Policy

Domes can only be returned in the event of the wrong item being sent or a serious manufacturing defect.

In the event of any small issues, we will do our best to supply a fix or replacement of the relevant part and if applicable, a partial refund to compensate for any extra work to be done.

Shipping Disclaimer:

When your dome is being delivered, please make sure to check for any damages, missing or loose items right away and note it on the form the driver is having you sign as damaged if you discover anything. Without this, we cannot make a claim in the event of damages.

Please count everything and make sure it is there asap. While your accessories (flashings, solar fans etc.) usually ship separately via Canada Post or courier, each dome should contain:

• Frame Crate with struts, curtain tracks and hardware inside


• big green insulation bundle


• heavy cover bundle


• somewhat less heavy liner and curtain bundle

On the new version, cover, liner and curtain will be in a separate crate together.

Please check for any holes, tears, rips, or missing items asap, before signing the delivery slip.

We have had several damaged shipments due to the carrier’s negligence which is out of our control, and need to make sure we can make an insurance claim if necessary.

If you are only reporting damages later, we cannot be held responsible. Of course, we will replace any missing items due to miscounts at packaging.

Shipping Policy

Large items will ship by Truck freight.

Truck freight rates cannot be calculated by the website and thus quotes need to be obtained manually.

Smaller accessory items will ship by Canada Post.

Please note that any custom orders may take 3-4 months to ship.

Glamping package and Patio domes are usually in stock and ready to ship - please check with us to make sure!

Once your shipment is on its way and we have provided you with a tracking number, it is your responsibility to check on its progress and communicate with the shipping company in case there are any delivery issues. We are not responsible for shipping delays and issues on the side of the carrier.

When your dome is being delivered, please make sure to check for any damages, missing or loose items right away and note it on the form the driver is having you sign as damaged if you discover anything. Without this, we cannot make a claim in the event of damages.

Please count everything and make sure it is there asap. While your accessories (flashings, solar fans etc.) usually ship separately via Canada Post or courier, each dome should contain:

• Frame Crate with struts, curtain tracks and hardware inside


• big green insulation bundle


• heavy cover bundle


• somewhat less heavy liner and curtain bundle

On the new version, cover, liner and curtain will be in a separate crate together.

Please check for any holes, tears, rips, or missing items asap, before signing the delivery slip.

We have had several damaged shipments due to the carrier’s negligence which is out of our control, and need to make sure we can make an insurance claim if necessary.

If you are only reporting damages later, we cannot be held responsible. Of course, we will replace any missing items due to miscounts at packaging.

Why Choose Green Vista Living

At Green Vista Living, we’re passionate about providing top-quality renewable energy and eco-friendly products that not only enhance your life but also help protect the planet. We’ve built our business with one mission in mind: to be the go-to destination for renewable energy solutions, outdoor gear, and off-grid supplies. When you shop with us, you’re not just getting innovative products—you’re joining a community that’s committed to sustainability.

We Put Our Customers First

As a small, dedicated team, we care deeply about your experience. Unlike large, faceless online companies, Green Vista Living offers a personal touch in everything we do. We're here for you from start to finish—whether you need product advice, support after a purchase, or just have questions. Our knowledgeable customer service team is always just a phone call or email away, ready to assist you in any way possible.

We Share Your Passion for the Planet

Our love for the outdoors and sustainable living runs deep. Most of our team hails from the mountains of Colorado, where renewable energy and the environment are part of daily life. So when you call Green Vista Living, you’ll speak directly with an expert who understands both the technical side of renewable products and the lifestyle they support. Whether you’re looking for solar generators, EV chargers, or any of our eco-friendly offerings, you can trust us to guide you with expertise and passion.

Trusted Industry Experts

Our close partnerships with the best brands in renewable energy and outdoor gear give us insider knowledge that you won’t find anywhere else. We’ve taken the time to carefully select products that stand out for their quality and reliability. At Green Vista Living, we believe in understanding our products inside and out so that we can help you make the right choice with confidence.

More Reasons to Love Green Vista Living

Price Match Guarantee: Thanks to our partnerships, we offer the best prices around. If you find a better deal, we’ll refund the difference.

Free Shipping: We offer free shipping on most orders to the lower 48 U.S. states, making your shopping experience even easier.

100% Secure Ordering: Our site uses SSL Encryption technology to keep your payment and personal information safe and secure.

Volume Discounts: For large orders, we’re happy to provide special pricing—just reach out for a custom quote.

Authorized Dealer: As an authorized dealer for all our brands, you’ll receive full manufacturer warranties with every order.

At Green Vista Living, we aim to make your renewable energy and outdoor experience as seamless and enjoyable as possible. With our unmatched customer service, expertise, and dedication to quality, you can shop with confidence, knowing you’re supporting a company that’s as committed to the planet as you are.