Anker F3800+HPP Owner Manual

Anker Home Panel Installation Guide

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Installation Guide

Product Warranty & Return

Anker Power Panel Product Warranty

All Anker SOLIX Solar Generators, Portable Power Stations, Solar Panels, and Powered Coolers purchased on anker.com come with a limited warranty, as shown below. By using Anker SOLIX products, you are agreeing to be bound by the terms of the Anker limited warranty.

We provide a limited warranty for purchases made on anker.com. The warranty period starts from the date of purchase.

Warranty Timeline

For Kickstarter backers, please refer to the specific warranty policy of the campaign or contact support@anker.com.

Products sold by Anker as refurbished ("pre-owned") come with their own unique warranty, so please see our refurbished warranty page for details on those items. This limited warranty provided by Anker in no way affects a potential statutory warranty provided by law.

How To Process Warranty

• Buyers must provide sufficient proof of purchase, such as an order number from online purchases made, through Anker or Anker's authorized resellers, sales invoices, or dated sales receipts from authorized Anker resellers that show a description of the product along with its price.
• For defective items that Anker needs to have returned, warranties on those replacements are voided if the wrong item is returned to Anker or if the defective item is not returned.
• Anker must document what happens when buyers troubleshoot the product
• The defective item's serial number/visible proof depicting the defects required
• It's necessary for Anker to do a quality inspection on the returned item

Exchange and Replacement

• Anker will repair (at Anker's expense) or replace with a refurbished product for any Anker product that fails to operate during the applicable warranty period due to a defect in workmanship or material.
• The repaired/replaced product assumes the remaining warranty of the original date of purchase or 3 months after being replaced or repaired, whichever is longer.
• If the product cannot be repaired or a replacement is not available, Anker will offer a partial refund based on the usage time of the defective item.
• Products that are out of warranty are also eligible for paid repair services. For a list of products that can be repaired and their corresponding repair costs, please contact support@anker.com to obtain the relevant information.

Cross-Regional After-Sales Service

Anker does not provide a global product warranty, and the warranty service can only be obtained at a designated Anker repair center.

To repair the product in an Anker repair center when the product was purchased in another region, depending on part availability, customers can obtain a cross-regional repair service at an additional charge. (Some products do not support cross-regional repair even if the customer is willing to pay for the service. For more details, please contact Anker Support.)

A cross-regional replacement service is not available for different versions of the same product.

The customer will need to bear customs duties, taxes, customs clearance, and other costs incurred for a cross-regional repair, regardless of whether it is the warranty or paid repair service.

Exclusions and Limitations

This warranty is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Warranty Registration

Product FAQs

Anker Power Panel Product FAQs

Q1: What should I do when using a solar charger to charge Anker SOLIX F3800?

The solar input supports an 11-60V solar charger with an XT-60 connector. If you use an 11-32V solar charger, the current supports 10A max. When you use a 32-60V solar charger, the current supports 25A max.

Q2: Why is the power station not working after it hasn't been used for a long time?

If the power station is stored at a low capacity for a long time, lithium batteries will self-consume power which may lead to a quick discharge. This leads to poor conductivity and a reduced battery lifespan, resulting in poor battery performance.

Q3: How should I store and maintain the power station?

To store your portable power station, make sure you have turned off all outputs, stored it in a cool and dry place, checked the battery capacity each week, and if it's below 30%, fully charge. Charge the power station to 100% every 3 months.

Q4: In UPS mode, do the 240V ports work?

In UPS mode, only the three 120V ports labeled "UPS" are operational; the 240V ports do not function.

Q5: How do I charge my electric vehicle?

Double-press the 240V power switch to activate EV mode charging, then you can recharge your EV.