Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@greenvistaliving.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@greenvistaliving.com

Countries
United States

Policy Link
https://greenvistaliving.com/policies/refund-policy

Returns
Accept returns for both defective and non-defective products.

Do not accept returns for any custom made, special discounted, or final sale orders

Cancellations
 
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been processed. If an order has already been processed, then a 15% restocking fee will be applied

Exchanges
Accept exchanges

Product condition & Window
Product condition
New only

Window
30 days

Method & Fees

Method
By mail

Return label
Included in the package, paid by customer for non defective products

Restocking fees
15%

Refund processing time
10 days

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

Phone: +1 513-743-2829
Email: support@greenvistaliving.com
Address: 2375 Montana Ave, Cincinnati Ohio 45211, United States.